Original Research Article
Year: 2015 | Month: March | Volume: 2 | Issue: 3 | Pages: 87-100
Perception of International Students on Facilities Management Service Delivery at UTHM Students’ Housing
Musa Alkali Abubakar, Rozilah Kasim
Department of Real Estate Management, Faculty of Technology Management and Business,
University Tun Hussein Onn Malaysia (UTHM) Parit Rajah, Batu Pahat, Johor DarulTa’zim, Malaysia.
Corresponding author: Rozilah Kasim
Malaysia’s higher education is now on a par with those of developed countries, including Britain, Germany and Australia. Recently, international students’ enrolment has grown rapidly in Malaysia. This raises the demand for student housing. The establishment and development of students’ housing is a challenge for many universities in Malaysia, as a result of the continuing extension of higher education and the internationalization policy of Malaysia which led to rising number of international students. Malaysia has become a strong force in international education there is a need to examine and understand how these students fit-in and perceive the facilities management services delivered in the students’ housing of the universities. Therefore, the aim of this study is to evaluate the international students’ perception on the facilities management service delivery at University Tun Hussein Onn Malaysia (UTHM) students’ housing. The study identified the most important physical attributes that influence international students’ perception on the facilities management service delivery in the study area. The quantitative data collection technique was employed in this study by use of face to face survey and a sample population of 210 international students was involved using stratified random sampling technique. The most important physical attributes that influence international students’ perception was identified using SPSS (Version 20) in which descriptive statistics was used. The implication of the study is that it will help to formulate guidelines in terms of designs, construction and maintenance for future developments of students’ housing.
Keywords: international students; facilities management; student housing and physical attributes.